Princess
Caribbean Princess
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Reviewed by :
tissner
Sailing Date :
12/16/2007
Review Date:
1/14/2008
Destination:
Caribbean
I am not sure if there is enough space to tell about our awful experience on this cruise. We were told by a couple of people that this was a great ship and we would have fun. Obviously these people took this cruise before they changed their policy to be as unaccomodating as humanly possible. The only great staff were the room stewards. I would say 90% of the crew were rude and so not interested in making this an enjoyable trip. The front desk people(or whatever they are called), were so bothered by all questions, it was amazing. The casino people were the most unfriendly we have encountered to date, and worst of all were the dining staff. At the buffet, nobody stopped to clear plates and forget about getting a drink. When we were fortunate enough to catch someones attention, they would roll their eyes, say it wasn't their job but they would get someone, or just mumble a reply. Half the time we would get the wrong drink. I couldn't get chicken fingers for my young son unless we were in the main dining room. Even if they didn't serve them in room service, get them to make us happy. Room service was another treat. We called at night for dessert and after an hour of waiting I called to cancel and they abruptly told me that it was on its way... It never came. We tipped less than was suggested and specifically wrote how we wanted it devided ,with the majority going to the stewards, and it was not done as we wrote. They still put it into a pool, to be divided as Princess saw fit. I wrote a lengthy letter to the cruise line to tell them that I wanted our gratuities refunded (other than those of the stewards) and we got a letter back saying our request is denied, sorry you had a bad time and we look forward to your next cruise with Princess. At the very least they should have honored our wishes and given us back the gratuities for the really bad servers, not to mention an incentive to entice us back. We got nothing! Head our warning, they don't care about your satisfaction. If you want more info feel free to contact me via email -tissner@yahoo.com
Oh the shows were fair and Princess Cay was Awful-don't bother getting off the ship. The water was rocky, the beach was filthy with trash, and the chairs were lousy.
Needless to say, We do not recommend Princess and will spread the word as much as we can
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